If you purchase a product from Access Panel Pro, a company of Architectural Builders Supply Inc. and wish to return it for any reason you may
return any unopened, resalable items to us within 15 days of receipt.
Please follow these steps:
* Please have your have the name the order was placed under order number ready
* Please send an email to returns@absupply.net or call 1-877-631-9411 to request a Return Goods Authorization (RGA).
* You are responsible for all original shipping and freight costs and return shipping charges
* The process of obtaining an RGA usually requires 5 - 10 business days and will be sent to you via email.
* Proper credit cannot be posted when sending an item back for credit without first obtaining an RGA
* Your refund will be provided via the same method by which you paid, unless you paid cash – in which case,
we'll refund by check.
* There will be a 30% restocking fee on all returned items provided the item(s) are not defective or sent
originally in error.
* The product must be returned to the ABS warehouse (as directed in the RGA email) within 10 days of issuance.
* All products must be unopened, packed in the original, unmarked packaging including any accessories, manuals,
documentation and registration that were shipped with the product.
Please note Access Panel Pro does not permit the return of or offer refunds for the following products:
* Product that is custom configured to your specifications in length, design, finish or configuration.
* Non-stock items ordered specifically for a customer
* Any electrified hardware
* Any items purchased more than 15 days earlier
* Unstocked finishes on hardware that require lead time to manufacture
Did we ship the wrong items?
* Email or call us
* We will correct the problem right away
If you discover what you believe is a product defect, please contact us. Such a defect, if any, is covered under the
terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came
with your product.
Access Panel Pro recommends that you:
* Use a carrier that offers shipment tracking for all returns
* Insure your package for safe return to www.absupply.net or declare the full value of the shipment so that you
are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier
that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any
loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers
limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate
a trace.